/* CoCarely V2 — product styles on top of the CareShip frame (frame.css). Tokens only; Fustat only. */
*,*::before,*::after,input,button,textarea,select,kbd{font-family:"Fustat",sans-serif!important}
#app{display:flex!important;opacity:1!important}
#app,#app *{pointer-events:auto}
#app .mp-aurora,#app .mp-aurora *{pointer-events:none!important}
.ic-xs{width:14px;height:14px}

/* V1 / V2 switch next to the identity */
.tb-left{display:flex;align-items:center;gap:10px;min-width:0}
.ver-sw{display:inline-flex;background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:3px;flex:0 0 auto}
.ver-sw a{font-size:12px;font-weight:700;letter-spacing:.3px;padding:4px 11px;border-radius:999px;color:var(--ink-soft);text-decoration:none;line-height:1.2}
.ver-sw a.on{background:var(--app-grad);color:#fff;box-shadow:0 1px 3px color-mix(in srgb,var(--app) 40%,transparent)}
.ver-sw a:not(.on):hover{color:var(--ink)}
.v2-phonebtn{display:inline-flex!important}
.v2-phonebtn.live{background:var(--app-grad)!important;color:#fff!important;border-color:transparent!important}

/* generic bits */
.v-row{display:flex;align-items:center;gap:10px}.v-grow{flex:1;min-width:0}.v-muted{color:var(--ink-soft)}.v-small{font-size:12.5px}.v-tiny{font-size:11.5px}
.v-caps{font-size:11px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--ink-faint)}
.v-btn{display:inline-flex;align-items:center;gap:7px;height:34px;padding:0 14px;border-radius:999px;border:1px solid var(--line);background:var(--surface);color:var(--ink);font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .12s,border-color .12s}
.v-btn:hover{background:var(--surface-2)}
.v-btn.pri{background:var(--app-grad);color:#fff;border-color:transparent}
.v-btn.pri:hover{filter:brightness(1.05)}
.v-btn.ghost{border-color:transparent;background:transparent}
.v-btn.sm{height:28px;padding:0 11px;font-size:12px}
.v-btn.danger{color:#c0392b}
.v-btn[disabled]{opacity:.45;pointer-events:none}
.v-ib{width:32px;height:32px;border-radius:10px;border:0;background:transparent;color:var(--ink-soft);display:inline-grid;place-items:center;cursor:pointer}
.v-ib:hover{background:var(--surface-2);color:var(--ink)}
.v-ib.on{color:var(--app)}
.v-chip{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:11.5px;font-weight:600;background:var(--surface-2);color:var(--ink-soft);white-space:nowrap}
.v-chip.app{background:color-mix(in srgb,var(--app) 13%,var(--surface));color:color-mix(in srgb,var(--app) 75%,var(--ink))}
.v-chip.red{background:color-mix(in srgb,#e05a4e 14%,var(--surface));color:#c0392b}
.v-chip.amber{background:color-mix(in srgb,#e0a72b 18%,var(--surface));color:#9a6a08}
.v-av{width:30px;height:30px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;font-size:11.5px;font-weight:700;flex:0 0 auto}
.v-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:18px}
.v-input,.v-select,.v-ta{width:100%;height:40px;border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:0 12px;font-size:14px;outline:none}
.v-ta{height:auto;min-height:110px;padding:10px 12px;line-height:1.5;resize:vertical}
.v-input:focus,.v-select:focus,.v-ta:focus{border-color:var(--app);box-shadow:0 0 0 3px color-mix(in srgb,var(--app) 18%,transparent)}
.v-label{display:block;font-size:12.5px;font-weight:600;color:var(--ink-soft);margin:0 0 6px}
.v-help{font-size:12px;color:var(--ink-faint);margin-top:6px}
.v-help.err{color:#c0392b}
.v-sw{width:38px;height:22px;border-radius:999px;border:0;background:var(--surface-3);position:relative;cursor:pointer;flex:0 0 auto;transition:background .15s}
.v-sw::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.25);transition:transform .15s}
.v-sw.on{background:var(--app)}.v-sw.on::after{transform:translateX(16px)}
.v-seg{display:inline-flex;background:var(--surface-2);border-radius:999px;padding:3px;gap:2px}
.v-seg button{border:0;background:transparent;height:28px;padding:0 13px;border-radius:999px;font-size:12.5px;font-weight:600;color:var(--ink-soft);cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.v-seg button.on{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-1)}
.v-seg button.on.red{color:#c0392b}
.v-empty{display:grid;place-items:center;text-align:center;padding:40px 16px;color:var(--ink-soft)}
.v-empty .eic{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app);margin:0 auto 10px}
.cite{display:inline-block;color:var(--app);font-weight:700;font-size:.86em;cursor:pointer;padding:0 1px;border-radius:4px}
.cite:hover,.cite.on{background:color-mix(in srgb,var(--app) 16%,transparent)}
.spin{width:22px;height:22px;border:3px solid color-mix(in srgb,var(--app) 22%,transparent);border-top-color:var(--app);border-radius:50%;animation:vspin .8s linear infinite;display:inline-block}
@keyframes vspin{to{transform:rotate(360deg)}}

/* head */
.v-head-sp{flex:1}
.head-titlerow h1{white-space:nowrap}
.v-head-sub{font-size:12.5px;color:var(--ink-soft);margin-top:2px}

/* three-pane workspace (guide, call details) */
.tri{display:grid;grid-template-columns:270px minmax(0,1.25fr) minmax(0,1fr);gap:14px;height:100%;min-height:0}
.tri>section,.tri>aside{min-height:0;overflow:auto;border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface)}
.tri .side{background:color-mix(in srgb,var(--app) 5%,var(--surface));padding:16px;display:flex;flex-direction:column;gap:12px}
.pane-hd{position:sticky;top:0;z-index:2;display:flex;align-items:center;gap:10px;padding:12px 16px;background:color-mix(in srgb,var(--surface) 92%,transparent);backdrop-filter:blur(8px);border-bottom:1px solid var(--line);min-height:52px}
.pane-hd b{font-weight:700;font-size:14px}
.pane-bd{padding:16px}
.idcard{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px}
.idcard .r{display:flex;gap:10px;align-items:flex-start;padding:7px 0;border-bottom:1px dashed var(--line)}
.idcard .r:last-child{border-bottom:0}
.idcard .r .ic{color:var(--app);flex:0 0 auto;margin-top:2px}
.idcard .k{font-size:11px;color:var(--ink-faint);font-weight:600}
.idcard .v{font-size:13.5px;font-weight:600}
.tiles{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.tile{border:1px solid var(--line);background:var(--surface);border-radius:14px;padding:12px 8px;display:flex;flex-direction:column;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--ink);cursor:pointer}
.tile:hover{border-color:var(--app);color:var(--app)}
.tile .c{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app)}
.tile.pri{background:var(--app-grad);color:#fff;border-color:transparent}.tile.pri .c{background:rgba(255,255,255,.2);color:#fff}

/* call guide */
.g-obj{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:12px 16px;border-bottom:1px solid var(--line);font-size:13px}
.g-hint{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--ink-soft);padding:12px 16px 0}
.g-prog{height:6px;border-radius:999px;background:var(--surface-3);overflow:hidden;margin:10px 16px 0}
.g-prog i{display:block;height:100%;background:var(--app-grad);transition:width .3s}
.g-sec{margin:16px 16px 6px;font-weight:700;font-size:13.5px;display:flex;align-items:center;gap:8px}
.g-sec .n{font-size:11px;font-weight:700;color:var(--ink-faint)}
.g-item{display:flex;gap:10px;align-items:flex-start;margin:0 8px;padding:9px 8px;border-radius:12px;position:relative}
.g-item:hover{background:var(--surface-2)}
.g-item.done .g-txt{color:var(--ink-faint)}
.g-item.done .g-txt b{text-decoration:line-through;text-decoration-color:color-mix(in srgb,var(--ink) 30%,transparent)}
.g-chk{width:20px;height:20px;border-radius:6px;border:1.6px solid color-mix(in srgb,var(--ink) 30%,transparent);background:var(--surface);flex:0 0 auto;display:grid;place-items:center;cursor:pointer;margin-top:1px;color:#fff;padding:0}
.g-chk.on{background:var(--app);border-color:var(--app)}
.g-txt{font-size:13.5px;line-height:1.55;flex:1}
.g-txt b{font-weight:700}
.g-del{opacity:0;transition:opacity .12s}
.g-item:hover .g-del{opacity:1}
.focus-done{display:grid;place-items:center;text-align:center;padding:60px 20px}

/* sources */
.src-empty{height:100%;display:grid;place-items:center;text-align:center;padding:24px;color:var(--ink-soft)}
.src-empty .blob{width:230px;padding:30px 20px;border-radius:44% 56% 52% 48%/48% 44% 56% 52%;background:color-mix(in srgb,var(--app) 8%,var(--surface))}
.src-empty .i{width:40px;height:40px;border-radius:50%;background:var(--app-grad);color:#fff;display:grid;place-items:center;margin:0 auto 10px;font-weight:800}
.doc{padding:18px 20px;font-size:13.5px;line-height:1.6}
.doc h3{font-size:16px;margin:0 0 10px}
.doc h4{font-size:12px;letter-spacing:.6px;text-transform:uppercase;color:var(--ink-faint);margin:18px 0 6px;font-weight:700}
.doc ul{margin:0;padding-left:18px}
.doc .kv{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px dashed var(--line)}
.doc .hl{background:color-mix(in srgb,var(--app) 12%,transparent);border-radius:10px;padding:8px 10px;margin:0 -10px;box-shadow:inset 3px 0 0 var(--app)}

/* audio + transcript */
.player{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line);position:sticky;top:52px;background:var(--surface);z-index:1}
.player .pp{width:34px;height:34px;border-radius:50%;border:0;background:var(--app-grad);color:#fff;display:grid;place-items:center;cursor:pointer;flex:0 0 auto}
.player input[type=range]{flex:1;accent-color:var(--app);min-width:60px}
.player .t{font-size:12px;color:var(--ink-soft);font-variant-numeric:tabular-nums;white-space:nowrap}
.player .rate{height:26px;padding:0 9px;border-radius:999px;border:1px solid var(--line);background:var(--surface);font-size:11.5px;font-weight:700;cursor:pointer;color:var(--ink)}
.player .vol{width:70px}
.tx{padding:10px 12px 18px;display:flex;flex-direction:column;gap:6px}
.tl{display:grid;grid-template-columns:30px 26px 1fr auto 28px;gap:8px;align-items:start;padding:8px 8px;border-radius:12px;transition:background .2s,box-shadow .2s}
.tl .who{width:28px;height:28px;border-radius:50%;display:grid;place-items:center}
.tl.cc .who{background:color-mix(in srgb,var(--app) 14%,var(--surface));color:var(--app)}
.tl.pt .who{background:color-mix(in srgb,#e0739a 14%,var(--surface));color:#c24f78}
.tl .n{font-size:11px;font-weight:700;color:var(--ink-faint);margin-top:6px;text-align:right}
.tl .t{font-size:13.5px;line-height:1.5;margin-top:4px}
.tl .ts{font-size:11px;color:var(--ink-faint);margin-top:6px;font-variant-numeric:tabular-nums}
.tl.cc{background:color-mix(in srgb,var(--app) 5%,transparent)}
.tl.playing{box-shadow:inset 0 0 0 1.5px var(--app);background:color-mix(in srgb,var(--app) 10%,var(--surface))}
.tl.cited{background:color-mix(in srgb,#e0a72b 20%,var(--surface));box-shadow:inset 3px 0 0 #e0a72b}
.tl .lp{width:28px;height:28px;border-radius:50%;border:0;background:transparent;color:var(--ink-soft);display:grid;place-items:center;cursor:pointer}
.tl .lp:hover,.tl.playing .lp{background:var(--app);color:#fff}

/* notes */
.ctabs{display:flex;gap:4px;padding:8px 10px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface);z-index:2;flex-wrap:wrap;align-items:center}
.ctabs button{height:32px;padding:0 13px;border:0;border-radius:10px;background:transparent;font-size:13px;font-weight:600;color:var(--ink-soft);cursor:pointer;display:inline-flex;align-items:center;gap:7px}
.ctabs button.on{background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app)}
.ctabs .cnt{min-width:18px;height:18px;border-radius:999px;background:#e05a4e;color:#fff;font-size:10.5px;display:inline-grid;place-items:center;padding:0 5px}
.ctabs .cnt.ok{background:var(--app)}
.nsec{border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-bottom:12px;background:var(--surface)}
.nsec .nh{display:flex;align-items:center;gap:8px;margin-bottom:8px}
.nsec .nh .tag{width:26px;height:26px;border-radius:8px;display:grid;place-items:center;background:color-mix(in srgb,var(--app) 13%,var(--surface));color:var(--app);font-weight:800;font-size:12.5px}
.nsec .nh b{font-size:14px}
.nsec .nbody{font-size:13.5px;line-height:1.65;white-space:pre-wrap}
.nsec.saved{border-color:color-mix(in srgb,var(--app) 45%,var(--line))}
.nsec .edited{font-size:11.5px;color:var(--ink-faint);margin-top:8px;display:flex;gap:6px;align-items:center}
.notebar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:14px}

/* tasks */
.tsum{display:flex;align-items:center;gap:10px;margin-bottom:12px;flex-wrap:wrap}
.tsum h3{font-size:17px;margin:0}
.tcard{border:1px solid var(--line);border-radius:14px;background:var(--surface);margin-bottom:10px;overflow:hidden;transition:opacity .2s}
.tcard.done{opacity:.6}
.tcard .tt{display:flex;align-items:center;gap:8px;padding:10px 14px 0}
.tcard .tb{padding:6px 14px 10px;font-size:13.5px;line-height:1.55}
.tcard .tf{display:flex;align-items:center;gap:8px;padding:8px 14px;border-top:1px solid var(--line);font-size:12px;color:var(--ink-faint);background:var(--surface-2)}
.resolve{display:inline-flex;align-items:center;gap:6px;height:24px;padding:0 10px 0 6px;border-radius:999px;border:1.5px solid color-mix(in srgb,#e05a4e 55%,transparent);background:color-mix(in srgb,#e05a4e 8%,var(--surface));color:#c0392b;font-size:11px;font-weight:700;letter-spacing:.3px;cursor:pointer}
.resolve .o{width:12px;height:12px;border-radius:50%;border:1.5px solid currentColor}
.resolve.on{border-color:color-mix(in srgb,var(--app) 55%,transparent);background:color-mix(in srgb,var(--app) 10%,var(--surface));color:var(--app)}
.resolve.on .o{background:currentColor}
.ttype{font-weight:700;font-size:14px}
.pmsg{border:1px solid var(--line);border-radius:14px;padding:16px 18px;white-space:pre-wrap;font-size:13.5px;line-height:1.65;background:color-mix(in srgb,var(--app) 4%,var(--surface))}

/* tasks list view */
.tfbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.tfbar .v-select{width:auto;height:36px;font-size:13px}
.tfbar .v-input{height:36px;max-width:260px}
.tbox{display:flex;gap:8px;align-items:center;border:1px dashed color-mix(in srgb,var(--app) 45%,var(--line));border-radius:14px;padding:8px 10px;margin-bottom:12px;background:color-mix(in srgb,var(--app) 4%,var(--surface))}
.tbox input{flex:1;border:0;background:transparent;outline:none;font-size:14px;color:var(--ink);height:32px}
.tbox select{border:1px solid var(--line);border-radius:10px;height:32px;background:var(--surface);color:var(--ink);font-size:12.5px;padding:0 8px}

/* grids */
.ltable.v2 .lt-row{height:auto;min-height:56px}
.lt-row .nm{font-weight:600}
.lt-row.sel{background:color-mix(in srgb,var(--app) 8%,var(--surface))}
.cdir{display:inline-grid;place-items:center;width:26px;height:26px;border-radius:50%}
.cdir.in{background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app)}
.cdir.out{background:var(--surface-2);color:var(--ink-soft)}
.cdir.miss{background:color-mix(in srgb,#e05a4e 13%,var(--surface));color:#c0392b}

/* dashboard */
.dgrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.dcard{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:16px 18px;min-height:240px;display:flex;flex-direction:column;min-width:0}
.dcard .dh{display:flex;align-items:center;gap:8px;margin-bottom:10px}
.dcard .dh b{font-size:14px;font-weight:700}
.pct{display:inline-flex;align-items:center;gap:6px;font-size:10.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--ink-faint);margin-left:auto}
.donutw{display:flex;align-items:center;gap:18px;flex:1}
.donutw svg{width:130px;height:130px;flex:0 0 auto}
.dl{display:flex;flex-direction:column;gap:10px;font-size:12.5px}
.dl .x{display:flex;gap:8px;align-items:flex-start}
.dl i{width:4px;height:30px;border-radius:2px;display:block}
.bigtime{display:flex;align-items:center;justify-content:center;gap:10px;flex:1}
.bigtime .u{border:1px solid var(--line);border-radius:14px;padding:12px 16px;text-align:center;min-width:84px;background:var(--surface-2)}
.bigtime .u b{display:block;font-size:40px;font-weight:300;letter-spacing:-1px;line-height:1}
.bigtime .u span{font-size:10.5px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--ink-faint)}
.tiles2{display:flex;gap:10px;flex:1;align-items:stretch}
.tiles2 .x{flex:1;border-radius:14px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:12px}
.tiles2 .x b{font-size:38px;font-weight:400;line-height:1}
.tiles2 .x span{font-size:12.5px;font-weight:600;margin-top:4px}
.talk{display:flex;align-items:flex-end;justify-content:space-between;gap:10px;flex:1}
.talk .bub{padding:10px 12px;border-radius:14px;text-align:center;min-width:76px}
.talk .bub b{display:block;font-size:24px;line-height:1}
.talk .bars{display:flex;gap:6px;align-items:flex-end;height:110px}
.talk .bars i{width:14px;border-radius:6px 6px 2px 2px;display:block}
.urow{display:grid;grid-template-columns:1fr 70px 50px 26px;gap:8px;align-items:center;padding:8px 6px;border-radius:10px;font-size:13px;cursor:pointer}
.urow:hover{background:var(--surface-2)}
.urow .cnt{width:22px;height:22px;border-radius:50%;background:#e05a4e;color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center}
.crow{display:grid;grid-template-columns:28px 1fr auto 46px 18px;gap:8px;align-items:center;padding:7px 6px;border-radius:10px;font-size:12.5px;cursor:pointer}
.crow:hover{background:var(--surface-2)}
.me-hd{display:flex;align-items:center;gap:14px;margin-bottom:14px}
.me-hd .big{width:52px;height:52px;font-size:17px}
.me-chip{display:inline-flex;align-items:center;gap:8px;height:34px;padding:0 6px 0 12px;border-radius:999px;border:1px solid color-mix(in srgb,var(--app) 40%,var(--line));color:var(--app);font-weight:600;font-size:13px}

/* team chart */
.team{display:grid;grid-template-columns:270px minmax(0,1fr);gap:14px;height:100%;min-height:0}
.team .ul{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);overflow:auto}
.team .ul .uh{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface);z-index:1}
.team .ur{display:grid;grid-template-columns:22px 30px 30px 1fr;gap:8px;align-items:center;padding:7px 12px;font-size:13px;border-bottom:1px solid color-mix(in srgb,var(--line) 60%,transparent)}
.team .ur .sc{font-size:12px;font-weight:700;color:var(--ink-soft);text-align:right}
.team .ur .nm{cursor:pointer;font-weight:600}.team .ur .nm:hover{color:var(--app)}
.nchk{width:18px;height:18px;border-radius:5px;border:0;background:var(--app);color:#fff;display:grid;place-items:center;cursor:pointer;padding:0}
.nchk.off{background:var(--surface-3);color:transparent}
.team .chart{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);overflow:auto;padding:14px 14px 4px;min-width:0}
.mleg{display:flex;gap:6px;flex-wrap:wrap}
.mleg label{display:inline-flex;align-items:center;gap:7px;height:30px;padding:0 11px;border-radius:999px;border:1px solid var(--line);font-size:12.5px;font-weight:600;cursor:pointer;user-select:none;background:var(--surface)}
.mleg label.off{opacity:.5}
.mleg i{width:12px;height:12px;border-radius:4px;display:block}
.vtip{position:fixed;z-index:9999;background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-pop);border-radius:10px;padding:8px 10px;font-size:12px;pointer-events:none;min-width:150px}
.vtip b{display:block}

/* phone admin */
.ph{display:grid;grid-template-columns:minmax(0,1fr);gap:14px;height:100%;min-height:0;position:relative}
.ph.open{grid-template-columns:minmax(0,.9fr) minmax(0,1.35fr)}
.slide{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);overflow:auto;min-height:0;animation:slideIn .22s var(--ease)}
@keyframes slideIn{from{transform:translateX(24px);opacity:0}to{transform:none;opacity:1}}
.slide .sh{position:sticky;top:0;z-index:2;display:flex;align-items:center;gap:10px;padding:14px 18px;background:var(--app-grad);color:#fff}
.slide .sh b{font-size:16px}
.slide .sh .v-ib{color:#fff}.slide .sh .v-ib:hover{background:rgba(255,255,255,.18)}
.prow{display:grid;grid-template-columns:150px minmax(0,1fr) auto;gap:14px;align-items:start;padding:14px 18px;border-bottom:1px solid var(--line)}
.prow .pk b{font-size:13px;font-weight:700;display:block}
.prow .pk span{font-size:11.5px;color:var(--ink-faint);line-height:1.35;display:block;margin-top:2px}
.prow .pv{font-size:13.5px;line-height:1.55;min-width:0}
.prow .pa{display:flex;gap:6px;align-items:center}
.note-box{background:var(--surface-2);border-radius:12px;padding:9px 12px;font-size:12.5px;color:var(--ink-soft);font-style:italic;line-height:1.5}
.voices{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}
.voice{border:1px solid var(--line);border-radius:14px;padding:10px 6px 8px;text-align:center;cursor:pointer;background:var(--surface);position:relative}
.voice.on{border-color:var(--app);box-shadow:0 0 0 2px color-mix(in srgb,var(--app) 25%,transparent)}
.voice .vf{width:40px;height:40px;border-radius:50%;margin:0 auto 6px;display:grid;place-items:center;color:#fff;font-weight:800;font-size:15px}
.voice b{font-size:12.5px;display:block}
.voice span{font-size:10.5px;color:var(--ink-faint)}
.voice .vp{position:absolute;top:6px;left:6px;width:22px;height:22px;border-radius:50%;border:0;background:var(--surface-2);color:var(--ink);display:grid;place-items:center;cursor:pointer;padding:0}
.voice .vp:hover{background:var(--app);color:#fff}
.wplayer{display:flex;align-items:center;gap:10px;margin-top:10px;border:1px solid var(--line);border-radius:999px;padding:6px 12px 6px 6px}
.wplayer .pp{width:30px;height:30px;border-radius:50%;border:0;background:var(--app-grad);color:#fff;display:grid;place-items:center;cursor:pointer}
.wplayer .bar{flex:1;height:5px;border-radius:999px;background:var(--surface-3);overflow:hidden}
.wplayer .bar i{display:block;height:100%;width:0;background:var(--app)}
.ext{display:grid;grid-template-columns:22px 34px 30px minmax(0,1fr) minmax(0,.8fr) auto;gap:10px;align-items:center;padding:7px 0;border-bottom:1px dashed var(--line);font-size:13px}
.ext:last-child{border-bottom:0}
.ext.off{opacity:.55}
.ext .grip{cursor:grab;color:var(--ink-faint);display:grid;place-items:center}
.ext.dragging{opacity:.4}
.ext.over{box-shadow:0 -2px 0 var(--app)}
.ext .num{font-size:12px;font-weight:700;color:var(--ink-soft)}
.ext .sp{color:var(--ink-soft);font-style:italic}

/* modal */
.scrim{position:fixed;inset:0;z-index:1000;background:rgba(20,24,40,.36);backdrop-filter:blur(2px);display:grid;place-items:center;padding:16px;animation:fadeIn .15s}
@keyframes fadeIn{from{opacity:0}}
.modal{background:var(--surface);color:var(--ink);border-radius:20px;box-shadow:var(--shadow-lift);width:min(520px,100%);max-height:calc(100vh - 32px);display:flex;flex-direction:column;overflow:hidden;animation:popIn .18s var(--ease)}
.modal.wide{width:min(680px,100%)}
@keyframes popIn{from{transform:translateY(8px) scale(.98);opacity:0}}
.modal .mh{display:flex;align-items:center;gap:10px;padding:18px 20px 12px}
.modal .mh b{font-size:17px;flex:1}
.modal .mb{padding:4px 20px 16px;overflow:auto;font-size:14px;line-height:1.55}
.modal .mf{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:12px 20px 18px;border-top:1px solid var(--line)}
.mtabs{display:flex;gap:4px;padding:0 20px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--app) 7%,var(--surface))}
.mtabs button{border:0;background:transparent;padding:11px 12px;font-size:13px;font-weight:600;color:var(--ink-soft);cursor:pointer;border-bottom:2px solid transparent}
.mtabs button.on{color:var(--app);border-bottom-color:var(--app)}
.days{display:flex;gap:6px;flex-wrap:wrap}
.days button{height:34px;min-width:48px;border-radius:10px;border:1px solid var(--line);background:var(--surface);font-weight:600;font-size:13px;cursor:pointer;color:var(--ink-soft)}
.days button.on{background:color-mix(in srgb,var(--app) 13%,var(--surface));border-color:var(--app);color:var(--app)}
.month{display:grid;grid-template-columns:90px 1fr;gap:10px;align-items:start;padding:7px 0;border-bottom:1px dashed var(--line)}
.month b{font-size:13px;padding-top:4px}
.hchips{display:flex;gap:6px;flex-wrap:wrap}
.hchip{display:inline-flex;align-items:center;gap:7px;height:28px;padding:0 4px 0 4px;border-radius:999px;background:var(--surface-2);font-size:12.5px}
.hchip .d{min-width:22px;height:22px;padding:0 4px;border-radius:999px;background:var(--app);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center}
.hchip button{border:0;background:transparent;color:var(--ink-faint);cursor:pointer;width:22px;height:22px;border-radius:50%;display:grid;place-items:center;padding:0}
.hchip button:hover{background:var(--surface-3);color:var(--ink)}
.collist{display:flex;flex-direction:column;gap:4px;margin-top:8px;max-height:220px;overflow:auto}
.col{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:12px;cursor:pointer;border:1px solid transparent}
.col:hover{background:var(--surface-2)}
.col.on{border-color:var(--app);background:color-mix(in srgb,var(--app) 8%,var(--surface))}
.ck{display:flex;align-items:center;gap:10px;padding:7px 4px;font-size:13.5px;cursor:pointer}
.ck input{accent-color:var(--app);width:16px;height:16px}

/* live call dock */
#callDock{position:fixed;right:84px;bottom:20px;z-index:900;width:380px;max-width:calc(100vw - 24px)}
.cdock{background:var(--surface);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow-lift);overflow:hidden;display:flex;flex-direction:column;max-height:calc(100vh - 110px)}
.cdock .top{background:var(--app-grad);color:#fff;padding:14px 16px}
.cdock .top .who{display:flex;align-items:center;gap:10px}
.cdock .top .tm{font-variant-numeric:tabular-nums;font-size:22px;font-weight:300}
.cdock .ctl{display:flex;gap:8px;margin-top:12px}
.cdock .ctl button{flex:1;height:36px;border-radius:12px;border:0;background:rgba(255,255,255,.18);color:#fff;font-size:12px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:5px}
.cdock .ctl button.on{background:#fff;color:var(--app)}
.cdock .ctl button.end{background:#e2463a}
.cdock .bd{overflow:auto;padding:6px 4px 10px}
.cdock .min{cursor:pointer}
.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;padding:10px 14px}
.keypad button{height:40px;border-radius:12px;border:1px solid var(--line);background:var(--surface);font-size:17px;font-weight:600;cursor:pointer;color:var(--ink)}
.rec{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700}
.rec i{width:8px;height:8px;border-radius:50%;background:#ff6b5e;animation:blink 1.2s infinite}
@keyframes blink{50%{opacity:.25}}
.proc{display:grid;place-items:center;text-align:center;padding:40px 20px;gap:10px}
.proc ol{text-align:left;font-size:13px;color:var(--ink-soft);line-height:2;margin:6px 0 0;padding-left:18px}
.proc li.ok{color:var(--app)}

/* search pop */
#searchMenu{min-width:340px}
.sres{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;cursor:pointer;font-size:13.5px}
.sres:hover{background:var(--surface-2)}

/* responsive */
@media(max-width:1180px){.tri{grid-template-columns:240px minmax(0,1fr)}.tri>.third{grid-column:1/-1;min-height:420px}.dgrid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:900px){.ph.open{grid-template-columns:minmax(0,1fr)}.ph.open>.ltable{display:none}.team{grid-template-columns:1fr}.team .ul{max-height:240px}}
@media(max-width:820px){.tri{display:flex;flex-direction:column;height:auto}.tri>section,.tri>aside{overflow:visible}.main-body{overflow:auto}.dgrid{grid-template-columns:1fr}.ver-sw a{padding:4px 8px}
 .prow{grid-template-columns:1fr;gap:8px}.voices{grid-template-columns:repeat(2,1fr)}#callDock{right:12px;bottom:12px}.ext{grid-template-columns:20px 30px 28px minmax(0,1fr) auto}.ext .sp{display:none}}
@media(max-width:520px){.tb-left .wi-d{display:none}.v2-phonebtn span:last-child{display:none}}

a.nav-item,a.sub-nav-item,.ws-identity,.ws-identity *{text-decoration:none!important;color:inherit}
.lt-row{text-decoration:none}
.tpl-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px}
.tpl{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);padding:16px 18px;display:flex;flex-direction:column;gap:8px;cursor:pointer;transition:border-color .12s,box-shadow .12s}
.tpl:hover{border-color:color-mix(in srgb,var(--app) 50%,var(--line));box-shadow:var(--shadow-1)}
.tpl .th{display:flex;align-items:center;gap:10px}
.tpl .ti{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app);flex:0 0 auto}
.tpl b{font-size:14.5px}
.tpl .secs{display:flex;flex-wrap:wrap;gap:5px}
.secrow{display:grid;grid-template-columns:22px minmax(0,.8fr) minmax(0,1.6fr) 32px;gap:8px;align-items:start;margin-bottom:8px}
.secrow .v-ta{min-height:40px;height:40px}
.src-row{display:grid;grid-template-columns:44px minmax(0,1fr) 150px 120px 46px;gap:14px;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}
.src-row:last-child{border-bottom:0}
.src-row .si{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:color-mix(in srgb,var(--app) 12%,var(--surface));color:var(--app)}
@media(max-width:820px){.src-row{grid-template-columns:40px minmax(0,1fr) 46px}.src-row .hide-m{display:none}.secrow{grid-template-columns:1fr 32px}.secrow .grip{display:none}}
@media(max-width:700px){.ws-identity{flex:0 0 auto;padding-left:0}.ws-identity>div:last-child{display:none}.tb-left{gap:4px}.ver-sw{padding:2px;margin-right:6px}.ver-sw a{padding:3px 5px;font-size:10.5px}}
/* keep the mobile nav scrim click-through unless the drawer is open */
#app .nav-scrim{pointer-events:none!important}
body.nav-drop #app .nav-scrim{pointer-events:auto!important}
@media(max-width:520px){.topbar{grid-template-columns:auto auto 1fr!important;padding:0 6px!important}.topbar .tb-center{justify-self:start;gap:6px!important}.topbar .tb-right{justify-self:end;gap:4px!important}.tb-left{min-width:0}.v2-phonebtn{padding:0 10px!important}}
/* CareCo wider product: quality, voicemail, messages, profile */
.tone{display:inline-flex;align-items:center;height:18px;padding:0 7px;border-radius:999px;font-size:10.5px;font-weight:700;background:color-mix(in srgb,#b7a3ec 20%,var(--surface));color:#6a52b8;vertical-align:1px}
.tone.stressed,.tone.overwhelmed,.tone.tired{background:color-mix(in srgb,#e0a72b 18%,var(--surface));color:#9a6a08}
.tone.relieved,.tone.warm{background:color-mix(in srgb,var(--app) 14%,var(--surface));color:var(--app)}
.qa-ring{width:62px;height:62px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--app) calc(var(--p)*1%),var(--surface-3) 0);flex:0 0 auto;position:relative}
.qa-ring::before{content:"";position:absolute;inset:6px;border-radius:50%;background:var(--surface)}.qa-ring b{position:relative;font-size:19px}
.qrow{display:flex;gap:10px;align-items:flex-start;padding:9px 0;border-bottom:1px dashed var(--line)}.qrow:last-child{border-bottom:0}
.qi{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;font-size:11px;font-weight:700}.qi.ok{background:color-mix(in srgb,var(--app) 15%,var(--surface));color:var(--app)}.qi.no{background:color-mix(in srgb,#e05a4e 14%,var(--surface));color:#c0392b}
.qbars{display:flex;align-items:flex-end;gap:10px;flex:1;min-height:130px}.qbars div{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}.qbars i{display:block;width:100%;border-radius:6px 6px 2px 2px;background:color-mix(in srgb,var(--app) 30%,var(--surface))}.qbars span{font-size:10.5px;color:var(--ink-faint)}
.qrate{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) 44px;gap:12px;align-items:center;padding:6px 0}.qr-bar{height:8px;border-radius:999px;background:var(--surface-3);overflow:hidden}.qr-bar i{display:block;height:100%}
.liveqa{border-bottom:1px solid var(--line);padding-bottom:6px;margin-bottom:4px}.lq{display:flex;align-items:center;gap:8px;padding:3px 16px;font-size:12.5px;color:var(--ink-soft)}.lq i{width:12px;height:12px;border-radius:50%;border:1.5px solid var(--line);display:block}.lq.ok{color:var(--app)}
.tcard.unread{border-color:color-mix(in srgb,var(--app) 45%,var(--line))}
.msgs{display:grid;grid-template-columns:320px minmax(0,1fr);gap:14px;height:100%;min-height:460px}.msgs .vchat{display:flex;flex-direction:column}
.smsb{flex:1;overflow:auto;padding:14px 16px;display:flex;flex-direction:column;gap:8px}.bub{max-width:72%;padding:9px 12px;border-radius:14px 14px 14px 4px;background:var(--surface-2);font-size:13.5px;line-height:1.5;align-self:flex-start}.bub span{display:block;font-size:10.5px;color:var(--ink-faint);margin-top:4px}.bub.me{align-self:flex-end;background:var(--app-grad);color:#fff;border-radius:14px 14px 4px 14px}.bub.me span{color:rgba(255,255,255,.8)}
.plist{margin:0;padding-left:18px;line-height:1.7;font-size:13.5px}
.drop{display:flex;align-items:center;gap:12px;border:1.5px dashed color-mix(in srgb,var(--app) 45%,var(--line));border-radius:14px;padding:16px;background:color-mix(in srgb,var(--app) 4%,var(--surface));color:var(--app)}
@media(max-width:820px){.msgs{grid-template-columns:1fr}.msgs .ltable{max-height:220px}.qrate{grid-template-columns:1fr 60px 40px}}

@media(min-width:521px){.topbar{grid-template-columns:auto minmax(0,1fr) auto!important}.topbar .tb-center{justify-self:center;min-width:0;max-width:100%}.topbar .tb-center .search{min-width:0}}